1. Information We Collect
The information we collect when you use Starward falls into three categories.
1.1 Information you provide us.
To use some of our products and services you need to have an account, and to create an account, you need to provide us certain information. Likewise, if you use our paid products and services, we cannot provide them to you without getting payment information. Basically, certain information is necessary if you want to use many of our products and services.
Personal Accounts.
If you create an account, you must provide us with some information so that we can provide our services to you. This includes a display name; a username; a password; an email address or phone number; a date of birth; your display language; and third-party single sign-in information (if you choose this sign-in method). You can also choose to share your location in your profile and readings, and to upload your address book to Starward to help find people you may know. Your profile information, which includes your display name and username, is always public, but you can use either your real name or a pseudonym.
Birth Chart Information.
To provide astrology readings, you must provide birth details including date, time, and location of birth. This information is essential for generating accurate astrological charts and interpretations. You control the visibility of this information through your privacy settings.
Payment Information.
In order to purchase premium readings or other offerings provided as part of our paid products and services you will need to provide us payment information, including your credit or debit card number, card expiration date, CVV code, and billing address.
Preferences.
When you set your preferences using your settings, we collect that information so that we can respect your preferences. This includes reading preferences, notification settings, and personalization choices.
1.2 Information we collect when you use Starward.
When you use our services, we collect information about how you use our products and services. We use that information to provide you with products and services, to help keep Starward more secure and respectful for everyone, and more relevant to you.
Usage Information.
We collect information about your activity on Starward, including:
- Readings you request and view (including the date, application, and version of Starward) and information about your consultation activity, including consultations you've scheduled and when you created them, your saved readings, bookmarks, and questions you ask.
- Your interactions with content, such as saves, shares, downloads, if other users mention or tag you in content or if you mention or tag them, and consultations you've participated in.
- How you interact with others on the platform, such as people you follow and people who follow you, and when you use messaging features, including the contents of the messages, the recipients, and date and time of messages.
- If you communicate with us, such as through support channels, we will collect information about the communication and its content.
Device Information.
We collect information from and about the devices you use to access Starward, including:
- Information about your connection, such as your IP address, browser type, and related information.
- Information about your device and its settings, such as device and advertising ID, operating system, carrier, language, memory, apps installed, and battery level.
Location Information.
When you use Starward, we collect some information about your approximate location to provide the service you expect, including showing you relevant astrological insights. You can also choose to share your current precise location for more accurate birth chart calculations by enabling these settings in your account.
Log Information.
We may receive information when you view content on or otherwise interact with our products and services, even if you have not created an account or are signed out, such as: IP address and related information; browser type and language; operating system; the referring webpage; access times; pages visited; location; your mobile carrier; device information; search terms and IDs; ads shown to you on Starward; Starward-generated identifiers; and identifiers associated with cookies.
2. How We Use Information
We use the information we collect to provide, maintain, and improve our services. Specifically, we use information to:
- Provide our services, including generating birth charts, AI-enhanced readings, and personalized astrological insights.
- Personalize and improve your experience by recommending relevant content and features.
- Develop new products and services and improve existing ones through analytics and research.
- Ensure safety, security, and integrity of our services, including detecting and preventing fraud and abuse.
- Send you communications, including service-related announcements and promotional messages (which you can opt out of).
- Comply with legal obligations and enforce our terms of service.
We do not sell your personal information.
4. How Long We Keep Information
We retain personal information only as long as necessary for the purposes described in this Policy, or as required by law. The retention period depends on the type of information and the purposes for which we use it. You may request deletion of your information, and we will delete it unless we are legally required to retain it.
5. Take Control
You can manage your personal information through your account settings, including:
- Updating your profile and birth chart information
- Controlling who can see your readings and activity
- Managing notification preferences
- Downloading your data
- Deactivating your account
6. Your Rights and Ours
We process personal information based on legal grounds such as consent, contract performance, legitimate interests, or legal obligations. You have rights regarding your personal information, including rights to access, correct, delete, or restrict processing. We facilitate these rights globally and provide tools to exercise them.
For international transfers, we use appropriate safeguards like Standard Contractual Clauses to protect your data when it's transferred across borders.
7. Starward's Audience
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child's account.
8. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do make changes, we will take appropriate measures to inform users in accordance with the significance of the changes.
Notification of Changes
For material changes that could affect your rights or how we process your personal information, we will provide notice through multiple channels, including but not limited to: in-app notifications, email notifications to your registered email address, and prominent notices on our website and service dashboard.
When Changes Take Effect
Changes to this Privacy Policy will become effective 30 days after we post the revised Privacy Policy, unless we indicate otherwise. We encourage you to review this Privacy Policy whenever you access the services to stay informed about our information practices and the ways you can help protect your privacy.
Your Options
If you disagree with the changes to this Privacy Policy, you may deactivate your account before the changes take effect. Your continued use of our services after the revised Privacy Policy has become effective indicates that you have read, understood, and agreed to the current version of this Privacy Policy.
Previous Versions
We will maintain previous versions of our Privacy Policy in an archive for your review. You can access these archived versions through our legal documentation section.
9. General
This section contains important legal information about this Privacy Policy and how it relates to other legal terms that govern your use of Starward's services.
Language and Translation
This Privacy Policy is written in English but is made available in multiple languages through translations. We strive to make the translations as accurate as possible to the original English version. However, in case of any discrepancies or inconsistencies between different language versions, the English language version shall take precedence and control.
Relationship to Other Terms
This Privacy Policy works together with our Terms of Service and other legal agreements. If there are any conflicts between this Privacy Policy and our Terms of Service regarding privacy matters, this Privacy Policy will take precedence. Other agreements may also apply to specific features or services you use.
Legal Compliance
We are committed to complying with applicable privacy and data protection laws worldwide, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other regional privacy regulations. Our practices may vary in different jurisdictions to comply with local legal requirements.
Severability
If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions will not be affected or impaired.
Third-Party Services
This Privacy Policy applies only to Starward's services and does not apply to any third-party websites, applications, or services that may be linked to or integrated with our services. We encourage you to read the privacy policies of any third-party services you use.
10. How to Contact Starward
We value your privacy and are committed to addressing any questions, concerns, or requests you may have regarding this Privacy Policy or our data practices. There are several ways to get in touch with our privacy team:
General Privacy Inquiries
For general privacy inquiries, questions about this Privacy Policy, or to exercise your privacy rights, please contact us through our dedicated Privacy Policy Inquiries form available in your account settings or on our support page.
Data Protection Rights
To exercise your data protection rights, including requests to access, correct, delete, or restrict processing of your personal information, please use our Data Subject Rights portal or contact our privacy team directly with your specific request.
Security Incidents
If you believe there has been a security incident involving your personal information or you wish to report a privacy concern, please contact us immediately through our Security Incident Report form or our emergency contact channels.
Regulatory Complaints
If you wish to raise a concern about our data processing practices or if you are not satisfied with our response to your inquiry, you have the right to lodge a complaint with your local data protection supervisory authority. We will cooperate fully with any regulatory investigations.
Response Times
We are committed to responding to your privacy-related inquiries promptly. Most inquiries will receive a response within 30 days, though complex matters may require additional time. We will keep you informed of our progress and expected resolution timeframes.